Guarantee

You want to love your art. I want you to love your art.

If you don’t love it, return it.

Return Policy

If you are not satisfied with your purchase for any reason, you can return it within 14 days of receiving the delivery. You can:

  • Receive a free replacement of equal value. If you decide on a piece that is either less or more than the original purchase, you will be refunded or charged the difference as appropriate.
  • Apply your return to a custom, commissioned piece that is completely new or that perhaps changes whatever aspect of the original that didn’t delight you.
  • If the piece is returned in good condition, you can receive a full refund. If the piece is damaged, you will receive a refund after the insurance claim is filed.

Shipping fees are not refunded.

Returning the Art Piece

Standard returns:

You can return the art piece for a full credit or refund (not including shipping).

  1. Take a clear photo of the art and of the shipping container after the art is packaged up.
  2. Email the photos to me at: katie@afinefinish.com with a subject title of: “Art return” (This protects you by verifying that the art arrived to you in good condition and was properly protected upon return.)
  3. In the email, include your order number and the artist inventory number, which can be found on the back or on the Certificate of Authenticity. A brief description of the reason for the return is helpful so I can correct problems on my end and help avoid problems in the future. I will email further instructions to you.
  4. All items must be returned in the original packaging material. Return shipping is at the customer’s expense, and the item must be insured for the purchase amount.
  5. The credit, replacement, or refund will be processed upon receipt of the returned package.

If your art arrived damaged:

  1. Take a photo of the damaged art and the shipping container.
  2. Email the photos to me at: katie@afinefinish.com with a subject title of: “Damaged art return”
  3. In the email, include your order number and artist inventory number. Please include a brief description of the damage and whether you would like the piece to be repaired (if possible), replaced, or refunded. You will receive an email with further instructions.
  4. If the piece is damaged, you will receive a refund after the insurance claim is filed.


Privacy Policy

I guarantee not to sell your information to any third party -- because that's not cool.

 

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

A Fine Finish provides a comprehensive guarantee policy. For details, see: http://afinefinishstudio.artstorefronts.com/guarantee

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All fine art pieces are created on museum quality canvas or mason board. Foam-core boards are coated with durable concrete or plaster. Any material subject to oxidation or deterioration over time (such as copper leaf) is sealed with an appropriate varnish. All Certificates of Authentic are printed on acid-free, archival paper and protected in an archival sleeve.

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